Shipping policy

Every order is supplied with a tracking number

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DOMESTIC - AUSTRALIA POST (Australia)

  • Australian Standard Delivery:        3-7 Business days

  • Australian Express Delivery:         1-3 Business days 
     

NEW ZEALAND SHIPPING

  • International Express:       3-5 Business days

  • Standard international        6-10 Business days

 

Please note that Australia post can not guarantee next day delivery due to Covid.

 

SHIPPING INFORMATION

  • Please allow 24-48 hours for processing orders and to receive tracking number/confirmation of order shipment.

  • We are not liable for incorrect information given to us when shipping information is asked in check out point. If the shipping address provided is not correct we are not required to refund you. As a customer, you are responsible to make sure all shipping information is accurate before finalising your order.

  • All unclaimed / un-deliverable parcels that are returned back to us will be shipped back at the customers own expense. 

  • Vita Active is not liable if your parcel is stolen if you requested safe drop or wrote a delivery instruction to leave your parcel unattended.